Warranty Claim
Warranty
Warranty Claim
Some products carry a replacement guarantee. Here is exactly how it works.
Products with a replacement guarantee
Some products on our site carry a replacement guarantee. Where that is the case, the exact period is written on the product page itself — for example, “7 days replacement guarantee”.
If your product page states a replacement guarantee and the product develops a manufacturing fault inside that period, we replace it. No argument, no run-around.
Products without a replacement guarantee
If the product page does not mention a replacement guarantee, that product is sold under our normal rule: you check it in front of the delivery man, and once you accept the parcel the sale is final. See the Return & Refund Policy.
What is not covered
Even inside a guarantee period, these are not covered:
- Physical damage, cracks or broken ports
- Water or liquid damage
- Burn damage from an unstable power supply or a wrong charger
- Any product opened or repaired outside TechFeri
- Normal battery wear over time
- Missing box, cable or accessories
How to claim a replacement
- Call +880 9678913600 with your order number and a short video or photo of the problem, inside the guarantee period written on the product page.
- Our team confirms the fault is covered.
- You send the product to us by courier. You pay to send it; we pay to send the replacement back.
- We send a replacement. If the same product is unavailable, we offer a similar one or refund what you paid.
How long it takes
Most claims are settled within 7 to 15 working days of us receiving the product.
What to send with the product
Send the product with its box and accessories, and put a slip inside with your order number and phone number.
Last updated: 30 August 2026. Calls only — this number is not on WhatsApp.