Return & Refund Policy
Returns
Return & Refund Policy
Check your product at the door. That is when a return is possible.
Check your product before you accept it
Every TechFeri parcel comes with a checking facility. When the delivery man hands you the parcel, you may open it and check the product in front of him before you pay.
If the product is not what you ordered, is damaged, or you simply decide you do not want it, hand it straight back to the delivery man. You pay only the delivery charge — ৳80 inside Dhaka, ৳120 outside Dhaka — and nothing else. This is your opportunity to return the product.
Once you have paid the delivery man and he has left, the sale is final. We do not accept returns, exchanges or refunds after delivery is complete. Please check carefully while he is still with you.
What is still covered
A final sale is not the same as no support. Some products carry a replacement guarantee, and the period is written on the product page. If your product has one and it develops a manufacturing fault, we replace it. See Warranty Claim.
Cancelling an order
You may cancel any order free of charge before it is handed to the courier. Call +880 9678913600 as soon as you can. Once the parcel is dispatched it cannot be cancelled, and refusing it at the door without checking may result in cash on delivery being disabled for your number.
Refunds on advance payments
If you paid in advance by bKash, Nagad, Rocket or card and the order is cancelled before dispatch, or we cannot supply the product, we refund the full amount to the same account or card within 7 working days. If you paid in advance and then return the product to the delivery man at the door, we refund the product price and keep the delivery charge.
Last updated: 30 August 2026. Calls only — this number is not on WhatsApp.